LG Out of Warranty Support FAQ

1. What is the LG out of warranty support?

The LG out of warranty support is a unique and exclusive program offered to LG consumers whose LG products are out-of-warranty. In such cases, consumers receive a flat-rate for both labor and parts for multiple functional problems on their LG product.

2. How much is the LG out of warranty support?

Prices for the LG out of warranty Support vary based on Product Category.

3. What happens if the technician can't fix the problem?

In the event LG deems that the product cannot be repaired within the scope of the LG out of warranty support, the service technician will send your file to LG for review on how we can further assist you.

4. How do I pay for the LG out of warranty support?

In order to benefit from LG out of warranty support, LG requires all payments be done via LGoutofwarranty.ca or by calling us at 1-888-542-2623. Method of payment is by Visa or MasterCard. Note: An email address is needed.

5. What LG products qualify for the LG out of warranty support?

Not all LG products qualify for the LG out of warranty support, and the LG out of warranty support is not available in most areas of Canada. Age of product will also affect eligibility. To determine if your product qualifies for the LG out of warranty support, visit LGoutofwarranty.ca and select your model and postal code to see if the program is supported in your area Note: A valid serial number is required to proceed with this program.

6. Can my LG out of warranty support purchase be cancelled?

Customer may cancel purchase of the LG out of warranty support, within 72 hours of the purchase without penalty. After 72 hours or if a technician has performed an initial visit to your home, penalty fees will be applied.

7. What does the LG out of warranty support not cover?

The LG out of warranty support does not cover repairs involving extensive damage to units, including fire, improper gas, electrical or water connections. Solely at LG's discretion, LG may choose to repair products where cosmetic damage is restricted to one symptom: i.e., cracked cooktop, single dent on door, etc. In such case, repair will address only one damage point (for instance, one dent on one door). Multiple damages on units will require multiple flat rate calls if applicable. Note that repairs booked for cosmetic issues are by no means under warranty, and, are accepted / serviced exclusively at the discretion of LG.

8. Can the technician solve more than one issue during the in-home visit?

Yes, but only those mentioned and listed during the service call booking will be repaired. Anything mentioned on the day of the repair will not be addressed under the LG out of warranty support purchased. Any issue not discussed will require the purchase of an additional LG out of warranty support. Note: The purchase of the LG out of warranty support does not guarantee the repair of the product.

9. Does the LG out of warranty support offer warranty on the fixed part(s)?

Repairs made under the LG out of warranty support are warranted for the 90 days immediately following the date of the initial service visit.

10. What happens if the technician can't fix the problem after multiple attempts?

In the event LG deems that the product cannot be repaired within the scope of the LG out of warranty support, the service technician will send your file to LG for review on how we can further assist you. Note: Products used for multi-family dwelling or commercial use, products that have been altered or neglected are not eligible for additional support in cases where the products are deemed un-repairable.

11. How do I cancel my LG out of warranty support purchase?

Please contact our call center at 1.888.542.2623.

12. What do I do if the same problem reoccurs within 90 days from the date of repair?

Please contact our call center at 1.888.542.2623 to arrange a free of charge repair.

13. What do I do if there is a delay in the scheduled service date?

Please contact our call center at 1.888.542.2623 to allow our staff to follow up and arrange a date that is convenient for you.

14. Why am I prepaying for the repair?

We guarantee the costs of repair in advance and collect the monies for those repairs so that the technicians who visit you home can focus on repair vs. collecting money.

15. Who decided these prices and how were they determined before service?

We kept hearing from our consumers that they hated it when they needed an appliance repaired because they did not know the costs of the repair. We analyzed our average cost to repair the products and created pricing based on those averages.

16. Who is coming out and what is their contact info?

Only an authorized LG service center or LG direct staff provides service through the LG out of warranty support. The contact information for the servicer will be on the email confirmation provided to you once your scheduled service date is confirmed.

17. Will the service center call before they come, or will they just show up?

All service centers except and LG Canada Direct Service technicians will call in advance to confirm the date and approximate time they will be showing up.

18. Will I get an invoice?

Yes, the invoice will be part of the email confirmation of the LG out of warranty support purchase.

19. Do I have to pay the technician anything on the day of service?

Provided all the information received at the time of purchase is accurate you will not be charged. Please note: Products being used for multi-family dwellings or commercial use, products that have been altered or neglected will not be eligible for the LG out of warranty support. And the purchase amount will not be refunded.

20. If I am approved for a refund, how will I receive my funds?

Customers who are approved to receive a refund on their purchase will be credited back to the original card used to buy the program.

21. Are cosmetic issues covered by the LG out of warranty support?

Cosmetic damage such as dents, scratches or other physical aberrations to units are covered by LG's out of warranty support but are limited to one instance per flat rate transaction. Certain exceptions may apply.

22. How far can an appointment be booked?

All appointments can only be booked within 1 week from the present date.